Sunwave Growth
POLICIES
At Sunwave, we don’t create policies just to tick boxes or play it safe. We create them to protect what we value most: people, excellence, and trust. Policies exist to guide, not control. They’re written so that everyone knows where the guardrails are, not to stifle initiative but to give it direction.
We believe good policies create freedom. When expectations are clear, Sunwave employees can operate with confidence, creativity, and integrity without second-guessing what’s right. We write them to be lived out, not laminated and forgotten. And when something stops serving our team or customers well, we don’t mind rewriting it.
Ultimately, our policies reflect who we are: a company committed to transforming the industry.
People and Culture
Office PTO Policy
At Sunwave Plumbing, rest fuels excellence. Our office PTO system is built on trust, clarity, and reward for value creation.
Base PTO by Level
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Level 1–3
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3 days
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Levels 4-5
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1 week (5 business days)
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Levels 6-7
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11 days
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Higher responsibility comes with increased rest.
Earned PTO Bonus
Office staff can earn additional PTO during quarterly reviews based on outstanding value creation.
Examples:
Leading major improvements
Mentoring teammates
Unreasonable hospitality
Maximum Annual PTO Totals:
Levels 1–3: up to 6 days
Levels 4–5: up to 11 days
Levels 6–7: up to 16 days
3. Paternity & Maternity Leave
Fathers: 1 week paid (up to 2 weeks encouraged)
Mothers: 3 weeks paid (up to 5 weeks encouraged)
Extra time may be unpaid or supplemented with PTO.
4. Requesting Time Off
PTO and UTO require 2 weeks’ notice (except emergencies/illness).
Approved time must be added to the company calendar.
5. Unpaid Time Off (UTO)
UTO still impacts workflow and opportunity. It should be requested thoughtfully and in advance unless urgent.
6. Rollover Policy
PTO does not roll over into the next calendar year. Unused time is forfeited unless legally required or approved under exceptional circumstances.
7. Stewardship & Trust
Our system relies on mutual trust. If time off is used in a way that burdens the team, we will address it personally and respectfully.
Paid Holidays
New Year's Day (January 1)
Memorial Day (Last Monday of May)
Independence Day (July 4)
Labor Day (First Monday of September)
Thanksgiving Day (Fourth Thursday of November...(includes black Friday)
Christmas Day (December 25 and Christmas Eve)
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Health Insurance Policy
Sunwave Plumbing supports the health and well-being of its employees by offering a monthly health insurance stipend to assist with the cost of self-acquired health insurance. Employees are responsible for selecting and maintaining their own health insurance plans that meet minimum essential coverage standards.
Employee Level
Single Plan
Married Plan
Family Plan
Levels 2–5
$100/month
$100/month
$100/month
Levels 6–10
$250/month
$350/month
$450/month
Stipends are paid through payroll on a weekly basis. Amounts are considered taxable income unless excluded by applicable tax laws. Reimbursement will not exceed the actual monthly premium.
Eligibility
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Applies to full-time employees at Levels 2 through 10.
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Employees must not be covered under any other Company-sponsored plan.
Proof of Insurance Requirement
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Employees must submit proof of active health insurance coverage each year during the company’s open enrollment period. Acceptable documentation includes:
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An official letter from the insurance provider confirming active coverage
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A valid insurance card with effective dates
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A current premium invoice showing employee name and coverage type
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Failure to submit valid proof will result in a suspension of stipend payments until documentation is provided.
Plan Requirements
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Eligible health insurance plans must:
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Comply with the Affordable Care Act (ACA) or applicable national health laws
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Offer minimum essential coverage, including preventive care, hospitalization, and mental health services
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Changes and Updates
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Employees must notify Human Resources within 30 days of:
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Changes in insurance provider or coverage type
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Changes in marital or family status that affect their plan classification
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Termination of Stipend
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The stipend will be discontinued if:
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Proof of coverage is not provided annually
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The employee terminates employment or moves to an ineligible position
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The employee becomes covered by another Company supplied insurance plan
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Code of Conduct Policy
Overview
At Sunwave, our conduct — inside and outside the workplace — reflects who we are and what we stand for. Every team member helps shape the company’s culture, reputation, and long-term success through their actions and words. This Code of Conduct outlines our shared expectations and responsibilities.
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Professionalism & Integrity
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We act with honesty and integrity in all areas of our work. This includes:
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Taking responsibility for the quality and accuracy of our work
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Communicating honestly and respectfully with coworkers and clients
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Following through on commitments and reporting issues promptly
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Avoiding dishonest, misleading, or unethical behavior
Respect for People and Community
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We treat everyone with fairness, dignity, and respect — regardless of position, background, or belief. We do not tolerate:
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Harassment, bullying, or discrimination of any kind
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Demeaning, threatening, or inappropriate conduct — in person, in writing, or online
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Behavior that undermines the wellbeing of others or the positive environment we aim to create
Communication & Representation
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We communicate with care, clarity, and professionalism. When representing Sunwave Plumbing:
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We speak and act in ways that reflect positively on the company
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We do not speak on behalf of the company unless authorized to do so
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We are mindful of our tone, language, and impact — whether in meetings, emails, or public settings
Outside Conduct & Public Behavior
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We recognize that our personal and professional lives often intersect, and our behavior outside of work can impact our company’s reputation. Therefore, we:
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Avoid public conduct (including social media) that could harm our credibility or reflect poorly on the organization
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Do not engage in illegal activity or behavior that conflicts with our responsibilities or values
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Exercise discretion, maturity, and professionalism when in public or online while associated with Streamline
Final Note
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This code isn’t about perfection — it’s about alignment. We don’t expect flawless people. We do expect honest effort, professional conduct, and a shared commitment to doing what’s right, even when it’s inconvenient.
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Our behavior — both inside and outside the organization — should support the kind of business we’re building: one grounded in trust, responsibility, and meaningful impact.
Reporting Violations
If you experience or witness a violation of this code — including harassment, misconduct, or resource misuse — you are encouraged to report it to your supervisor or to the location's Problem Solver. Concerns will be handled confidentially and respectfully. Retaliation for good-faith reporting will not be tolerated.
Commitment to the Code
This Code of Conduct is a shared agreement — not just a set of rules. We expect every team member to uphold these standards and ask for guidance when uncertain. It is reviewed regularly and may be updated as the company grows.
Dress Code Policy
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Although the Office does not have a specific uniform, Sunwave merch is always available for an office employee to wear. A tidy appearance is the standard. This reflects care, professionalism, and respect toward those we serve and work with while fostering an environment of pride in work and self.
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At Sunwave Plumbing we believe a professional appearance reinforces trust and confidence, contributing to a better future for our customers and team members. If there is a continued lack of proper dress with any employee, it will be discussed individually and thoughtfully.
grows.
Growth and Development
Leveling Up Policy
At Sunwave Plumbing we invest in our employee’s growth as a person and as a skilled laborer. Having a clear path for advancement as well as clear expectations along this path increases the positive impact in the Sunwave culture and in the life of our employees. Leveling up is the simultaneous advancement of skill and trust, providing a pay increase and a more autonomous workday. It is important to note that an employee may accumulate enough points to Level Up, however, the final say will lie with the owner(s) or trainer as to whether he/she is ready for the next level.
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​​​How an employee accumulates points:
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Reading Books
Sunwave Plumbing has an extensive list of books that we strongly encourage all our employees to read. These books have helped form our Principles and our Culture. Once completed, points for each book can be submitted.
Monthly Work
Showing up for work will make you eligible to accumulate points for monthly work. Final say for points submitted lies with the Location owner.
Consistency
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Consistency is a big part of the administrative roles. At each level you will be responsible for many tasks. Consistently keeping these tasks up to date and doing that without fail will earn you monthly points toward leveling up.
Applying Books (Unlocked at Level 3)
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You can acquire points just from reading the books on our Sunwave Plumbing list but if you want to really stand out and have the chance to get even more points to level up faster you can write an essay or presentation applying the information from the book to transforming the service Sunwave office provides.
Final Note
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Leveling up at Sunwave is part of becoming a value creating team member. It is a clear path for advancement, but our desire is to also see the growth of our team members as people so keep an eye out for ways you can create a bigger and better future for others.
Remote Work Policy
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Eligibility:
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Remote work is a privilege that reflects trust, responsibility, and alignment with Sunwave’s values. As such, the option to work remotely is unlocked upon reaching Level 3 within the company. This recognizes a level of experience and accountability consistent with our Principles.
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Inclement Weather Protocol:
In cases where technicians are unable to work due to inclement weather, employees at Level 3 and above are expected to continue their duties remotely. Remote work will remain in effect until schedules can be adjusted and operations safely resume. This ensures continuity and reflects our values of Healthy Growth, Sustainability, and Responsibility to both our clients and team members.
Safety
Snow Day Policy
At Sunwave Plumbing, we prioritize the safety of our team and vehicles while also ensuring that we serve our customers as effectively as possible. Below is our policy for handling inclement weather and snow days.
Decision Timing
The Technician Leader will assess weather conditions the evening before and attempt to make a decision about work proceeding the next day. If a decision cannot be made the night before, a final call will be made by 8:00 AM the following morning. This will be communicated by the Technician Leader to all employees.
Work Cancellation & Pay
If the call to not work is made by 8:00 AM, employees will not be paid for the day. If employees are called in to work but weather conditions force work to stop mid-morning, they will be paid for 4 hours of work or logged hours whichever is greater.
Customer Appointments
If work is canceled, office personnel will begin contacting customers at 8:30 AM to cancel appointments and reschedule them for the earliest available dates. This would be completed by the office at their remote location.
We appreciate everyone’s flexibility and understanding during inclement weather. Our goal is to keep both our team and customers safe while minimizing disruptions to service.
