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Admin Resources

Uniforms 

Wave Central

When a Tech Levels up 

Call Script

Technician Uniform Sizes

Ben:

  • ​Shirt - Large ​

  • Pant - 34 x 30

  • Belt - 34

  • Shoes - 10.5

​

Gareth:

  • Shirt - Medium ​

  • Pant - 32 x 32

  • Belt - 32

  • Shoes - 8.5

​

Lincoln:

  • Shirt - Large ​

  • Pant - 31 X 34 (30 if 31 not available)

  • Belt - 33

  • Shoes - 11

​

Gill:

  • Shirt - Large ​

  • Pant - 30 x 34

  • Belt - 30

  • Shoes - 10

​

Trevor:

  • Shirt - Extra Large / Large ​

  • Pant - 30 x 32

  • Belt - 30

  • Shoes - 11.5

​

Patrick:

  • Shirt - Large ​

  • Pant - 30 x 34

  • Belt - 34

  • Shoes - 10

​

Dylan:

  • Shirt - Large ​

  • Pant - 34 x 32

  • Belt - 34

  • Shoes - 10.5

​

Parker:

  • Shirt - Large ​

  • Pant - 34 x 30

  • Belt - 34

  • Shoes - 10.5

​

Call Script

Reminders:  Slow down. Be warm and Confident. Move forward.

Answer

Hi this is XXX with Sunwave Plumbing!

[Conversation Rabbit Trails]

Coverage Check / Scheduling

We can absolutely help with that

 

The next step is getting a technician out to take a look and walk through options with you

​

It looks like our first time slot available is [First date] or did you have a day that would work well for you.

​

Let me check to see if your home is in our service area

 

What is the ZIP code for the property? 

​

Customer tells you their zip code

Profile Set-up 

Looks like you are in our service area

 

Can I get some information from you to set up your profile so I can get this scheduled?

Customer tells you yes because you just became their plumbing savior

Awesome can I get your:

​

First and last name?

​

Service adress?

​

Best phone number to contact for updates about the work?

​

An email address so we can send any invoice or estimate we write for you? 

​

Customer gives you all the information you asked for and some extra information you didnt ask for

Evaluation Fee

I want to let you know that we do have a $98 evaluation fee however it is waived if you decide to go through with the work.

​

If asked what the evaluation fee covers

​

I understand, it just covers reserving the time slot, evaluating the issue, getting you options for solutions and pricing, and a technician being sent to the service address.

Closing

A few things for you to know.

 

The technician will text an eta before arriving and you can call or text us anytime​​

​

We will see you on ___ You will get a text confirming your appointment shortly

​

We Look forward to serving you.

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