Admin Resources

Wave Central

When a Tech Levels up

Call Script

Reminders: Slow down. Be warm and Confident. Move forward.

Hi this is XXX with Sunwave Plumbing!

[Conversation Rabbit Trails]

We can absolutely help with that

The next step is getting a technician out to take a look and walk through options with you

It looks like our first time slot available is [First date] or did you have a day that would work well for you.

Let me check to see if your home is in our service area

What is the ZIP code for the property?

Customer tells you their zip code

Looks like you are in our service area

Can I get some information from you to set up your profile so I can get this scheduled?

Customer tells you yes because you just became their plumbing savior

Awesome can I get your:

First and last name?

Service adress?

Best phone number to contact for updates about the work?

An email address so we can send any invoice or estimate we write for you?

Customer gives you all the information you asked for and some extra information you didnt ask for

A few things for you to know.

The technician will text an eta before arriving and you can call or text us anytime

We will see you on ___ You will get a text confirming your appointment shortly

We Look forward to serving you.