Review Expectations for the Internship
- Pretty much the same as the Level 1 Expectations. Potentially customize them to the trainee to target something they could grow in.

Go over Figma Growth Chart

Talk about books and why we think they are so important highlighting their impact on your own life
- Have them pick 2 books out of the 5 to read and be reviewed on

Give intern the booklets and any training resources we have for them and discuss how to best use them

Run through the Sunwave Story if they don’t already know it and go over:
- Vision
- Mission
- Principles

Have them download: Piper Inventory, Confluence, ChatGPT, Audible, and LevelUp by Piper

Day 2:

Do a Tool Bag overview using the Plumbing Tools Booklet
Ask what book they chose if that had not the day before and maybe ask why
Show them how to use the inventory app and get them to download it

Day 3:

Do a thorough cleaning of the van telling them what needs to be done but allowing them to do it
- See if they have any cleaning tips that could work better or things to add to the list of things to clean
Test their memory on the tool bag tools by dumping them out and having them put them back while naming the tools and what they’re used for. If you don’t have time just find time later for this

Day 4:

Have them read Guide 1 (Plumbing Materials) and quiz their knowledge
Go over Bays A1 through A3 so they know where things are and what they are called.

Day 5:

Review Guide 1 and test their knowledge
Ask about book they’ve been reading
- Do you like the book?
- What is one of your favorite takeaways so far?
Review bays A1-A3

Day 6:

Start doing a tool review throughout the van making sure they know how to use each tool well and safely
Go over bays B1 through B3
Ask about books they are reading
- Is there anything that you’ve learned that could be applied better at Sunwave?

Day 7:

Have them read Guide 2 (Plumbing Fittings)
Test whether or not they are remembering well what they are reading using the tests generated in Docs
Book Knowledge Tests
Review bays B1-B3

Day 8:

Review Guide 2 and Test Knowledge
Use any addition time you have on this day to allow the intern to ask questions about your job and just the company in general

Day 9:

Have them read Guide 3 and review
Go over bays C1 through C3

Day 10:

Review Guide 3 and test their knowledge
Review bays C1-C3

Day 11:

Have them read Guide 4 (Filtration)
Take some time to look back over the core values and ask
- So far are there any ways we can be living these out better?
- What core value do you feel like you can live out the best at Sunwave
- Are there any values you think could be added?

Day 12:

Catch up day aka the day to do things that have slipped through the cracks or to do something you feel like could be helpful.

Day 13:

Review Guide 4
Go over bays D1-D3

Day 14:

Check in about books they are reading
- How will what you’ve learned in this book change the way you live from now on?
Have them read Guide 5 (Pumps) and review

Day 15:

Review bays D1-D3
Go over Guide 5 again

Day 16:

Go over bays E1-E3
Review the tools in the van at the same time and what they are used for

Day 17:

Review tool bag to see how well they remember everything
Review bays E1-E3
Have them read Guide 6 (Pricing)

Day 18:

Go over the different parts on the small shelf F1-F8
Review Guide 6
Have them read the “Pricing Explained” in Confluence

Day 19:

Catch up day aka the day to do things that have slipped through the cracks or to do something you feel like could be helpful.

Day 20:

Ask them what their favorite thing has been about the internship as well as the main thing they learned.
Test whether or not they are remembering well what they are reading using the tests generated in Docs/ConfluenceBook Knowledge Tests

are you ready to train?

ARE YOU READY TO TRAIN

Training at Sunwave is not a reward for being good at plumbing. It is a responsibility to shape people, protect standards, and multiply excellence. Because of that, our expectations for trainers are intentionally high. In addition to strong people skills, a love for work (especially hard work), and a giving mentality, trainers at Sunwave must consistently demonstrate the following core qualities:

C.A.P.E.

(because truly great leaders wear one)

Clarity:

You understand plumbing deeply enough to simplify it. You can break complex work into clear steps and explain not only what to do, but why it matters. You teach principles, not just procedures.

Attentiveness:

You allow people to struggle productively without rescuing or rushing them. You understand that growth takes time and that mistakes, when handled well, are part of learning.

Purpose:

You see leadership as responsibility and sacrifice. You desire to train because you want others to have a bigger and better future, not because of status, authority, or recognition.

Empowerment:

You want others to win enough to tell them the truth. You are willing to have hard, uncomfortable conversations for the sake of someone’s growth, even when it costs you emotionally or relationally.

SPECIFIC EXPECTATIONS FOR TRAINERS

You are consistently meeting or exceeding Level 4 Technician Expectations on a daily, weekly, and monthly basis, at a minimum.
You can confidently and successfully lead jobs of any size, including complex diagnostics and high-stakes customer situations.
You have the speed, efficiency, and organization required to train others without sacrificing same-day service quality or customer experience.
You consistently increase value for customers through ethical upselling and clear communication, not pressure or shortcuts.
You are able to step back and teach rather than take over, even when doing it yourself would be faster or easier.
You proactively look for and create training opportunities instead of waiting to be asked.
You are capable of holding people accountable to a high standard through direct, respectful, and sometimes uncomfortable conversations, putting the needs of the organization above personal comfort.
You maintain an average ticket price of $850 or above over a 60-day period and keep personal van revenue above $35,000 per month.
You demonstrate total integrity across workmanship, communication, pricing, and internal relationships, even when no one is watching.
You are actively pushing yourself to become a better plumber, leader, and teammate through learning, feedback, and self-reflection.
You are organized, prepared, and intentional in how you approach training, not reactive or improvised.
People consistently describe you as energizing, steady, and rejuvenating to work with. You show up with a good attitude, ready to serve, regardless of circumstances.

READING LIST

I Hear You
The Ideal Team Player
Leaders Eat Last
Crucial Conversations
Lead Develop Care
The Gap and the Gain
How to Have Confidence and Power When Dealing with People
The Go Giver
Start with Why
How to Know a Person
Unoffendable
$100M Money Models