ADMIN

This role is the communication hub of Sunwave, managing all phone calls, texts, emails, and scheduling. They handle dispatching, organize the board, and ensure customers and technician are happy and well-informed. Their primary focus is keeping the schedule running smoothly and making sure nothing falls through the cracks with both customers and technicians alike. As communication experts, they are vital to maintaining order and excellent customer service.

The Problem Solver is a key player in supporting the success of a Sunwave Plumbing location. This role blends administrative oversight, employee support, and proactive problem-solving to remove bottlenecks for the Location Owner and technicians. The goal is to ensure smooth operations, maintain high morale, and keep essential business functions running efficiently.