​Sunwave Growth
COMMUNICATOR
Levels
Level
Points
Wage
Unlocked
2000
$18/hr
Office Upgrade
Level 1
Servant
From Level 1 to 3 the focus will be on becoming the BEST Communicator you can be. After that you can choose to either continue pursuing excellence and pushing the envelope for the Communicator position or depending on what your location needs and your own abilities you could transition into focusing your attention on becoming a location’s Problem Solver.
Expectations
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At Level 1 your focus will be on learning the basics in the office as well as Sunwave’s overall business practices. During this time we hope to see rapid personal and profession growth as well as an ability to serve those around you super well!
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Learn how to communicate with customers in such a way that transforms the industry.
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Hospitably
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Kindly
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Sensitively
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Curiously
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Learn how to communicate with customers in difficult situations.
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Firmly
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Cautiously
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Graciously
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Kindly
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Learn the basics for the different software you will be working with (Podium, Service Titan, Confluence, all things Google).
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Start learning the plumbing jobs we do and don’t do.
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Establish and maintain a good workflow to your day.
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Develop clear and professional communication skills with technicians and with customers
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Answer all calls and return those that are missed quickly.
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Always arrive on time to work.
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Ask good questions to gain a better understanding of the office and Sunwave Plumbing.
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Clear and open communication with your superior Office Administrator or Location Owner about expectations and direction.
Level 2
Servant
Learning how to serve through doing amazing work
Expectations
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Have a level of assertiveness with discretion when dealing with a difficult conversation.
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Oversee office email account. Email correspondences done with professionalism and good communication
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Learn to add and maintain scheduling of large jobs (permitting, markings, scheduling, renting equipment, etc.).
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Learn and utilize Canva and Figma as well as investigate other applications helpful to office.
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Participate in office development.
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Become a reliable part of the team that people can count on.
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Maintain Estimate Followups
Level 3
Organized
Learning how to implement efficient systems and procedures
Once Level 3 is obtained, the option for Remote Work is opened. This will give you flexibility and more freedom with where you work.
Expectations
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Gain a further understanding of Service Titan in order to add more responsibilities in utilizing it. (Send/adjust invoices, take payment over the phone, trouble shoot Service Titan operating questions etc.)
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Maintain Technicians licenses (classes and payments)
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Maintain vehicle maintenance and inspections.
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Merchandise Management.
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Start keeping track of employee growth and points submittal process